PrismAuction.com is a brand of Web Direct Brands, Inc. guarantees satisfaction.We will refund the purchase price of any in-stock item that the buyer is not satisfied with. Returns are accepted within 30 days from the date of purchase. Please note returned items are subject to a 15% restocking fee and an adjustment for actual shipping charges from a promotional, discounted, or free shipping offer will be applied to the original purchase. We must receive the item in the same condition that Gatecrafters.com shipped it in, with return shipping pre-paid. Items not received in same condition will have additional restock fees deducted to recover the cost of returning the item to resellable condition or discounted sale. Custom made items, special ordered items or electrical parts may not be returned.

Any item missing from the order must be reported to the company within 10 days of receipt.

To start the return process, please fill out the form below or call us. After your information is obtained you will receive a return confirmation number and further instructions. Failure to follow the return policy will result in additional administrative re-stocking fees.

Shipping Damage
Items damaged during shipping will be refunded in accordance with the shipper's refund policy. Please call UPS at 1-800-PICK-UPS (1-800-742-5877) or FedEx at 1-800-Go-FedEx (1-800-463-3339) before opening the package. Please also review UPS Terms & Conditions and FedEx Terms & Conditions for more information.

Lost or Disputed Deliveries
Lost items during shipping will be handled through a claim in accordance with the shipper's policy. Packages reported as delivered by the shipping company that are being disputed as such by the recipient will be treated as a dispute between the shipping company and the recipient and we will only reship in cases in which we are compensated by the shipping company. We offer signature required delivery to assist in the safe delivery of your order, selecting such will assist greatly in ensuring correct delivery. Please also review UPS Terms & Conditions and FedEx Terms & Conditions for more information.